Our refund policy runs alongside your rights under Distance Selling Regulations which allows you to cancel your contract with us (e.g. if your product is not wanted) within 7 working days of receipt, with the exception of freezer and frozen goods.
If you are not satisfied with the goods supplied, they are faulty or they are not as described on our website, you can return them to us within 7 days of the items delivery date by first contacting us to arrange for redelivery. The goods must be returned in full, must be in original, undamaged packaging and must be in perfect condition. This does not include frozen goods or freezer baits.
If you decide you not longer want the goods you can return them for replacement or a refund but you would have to pay the cost of postage. This does not include frozen goods, or freezer baits.
Failure to return any products you wish to be replaced or refunded, in full, in undamaged packaging, will result in a loss of rights for product replacement, exchange or refund. Faulty goods must also be returned in full for a refund, replacement or exchange.
Freezer Baits and Frozen Goods
Freezer baits and frozen products will not be replaced or refunded for any reason unless they are faulty. If they are faulty you must contact us within 24 hours of your delivery being made to notify us. We will only replace or refund items if they are as originally sent out, any attempts to modify your bait including but not limited to air drying, soaking in glugs etc. will exempt the goods from a replacement or refund.
Please ensure you return any items to us using a signed for service or obtain relevant certificates of posting for small items.
If you have received your order and the items are damaged please inform us as soon as possible and in most cases we will exchange or offer a full refund for the items.
If when you receive your package(s) you notice that the outside packaging has been damaged or their is evidence than items within the package have been damaged (stains from leaking liquid) you should open the parcel in front of the delivery driver and then sign for the items as “Goods Damaged”. When this is done it enables us to work with our courier suppliers to replace all of the items free of charge. Once this is done please contact us for information on replacing the damaged goods. If you do not signed that the package has been damaged we will no issue a replacement or refund your order.
If when you open your package(s) you find items are damaged inside then please contact us and we will arrange for replacements to be sent, we will require the damaged items back so collection of these will take place at the same time as delivery of the replacement items.